If you can’t log in to your Capital.com account, here’s how to troubleshoot depending on the issue:
Follow the password reset instructions on the login page to create a new one.
Check your email or mobile device for delays, or ensure that your authentication app or SMS service is working properly.
Other tips:
- Make sure you’ve entered your username and password correctly.
- Try using a different sign-in method — you may have created your Capital.com account using your Apple, Facebook, or Google credentials. If so, click the relevant option to sign in.
- Check your internet connection to ensure it’s stable, and confirm that you’re not already logged in on another device or browser tab.
- Clear your browser’s cache and cookies, then try logging in again.
Please contact us at support@capital.com from the email address you used to register if you experience any further issues.