I suspect my account has been compromised

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Please perform the actions listed below immediately:

  • Change your account password
    To prevent further unauthorised access, change your account password immediately. Choose a strong, unique password that includes a combination of letters, numbers, and special characters. Avoid using easily guessable passwords and refrain from sharing your password with anyone. 

    How can I change my password?

  • Enable Two Factor Authentication (2FA)
    Two-factor authentication (2FA) provides an extra layer of protection for your account.

    How can I enable 2FA?

  • Review your account activity
    Take a close look at your account activity and transaction history. Check for any unauthorised trades, deposits, withdrawals or changes to your account settings.
  • If you suspect unauthorised access, any suspicious activity or you are not able to access your account, immediately contact our support team via email , live chat or messengers (go to Live support in the app or click on the live chat button in the bottom right corner on the website).

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