If you’re having a technical issue on the Capital.com web platform or mobile app, try these quick fixes first.
- Update the Capital.com app to the latest version in your app store.
- Force-close and reopen the app.
- Restart your device.
- Switch between Wi-Fi and mobile data to test your connection.
- Clear app data or reinstall the app.
- If possible, compare performance using the web platform.
- Clear your browser cache and cookies.
- Disable browser extensions.
- Turn off your VPN (if you use one).
- Try a different browser.
- Open an Incognito/Private window and check again.
- Update your operating system and browser to the latest version.
Still need help?
If the issue persists, please email our support team at support@capital.com.