The reason you are unable to finish the verification process and switch to a live account is that you have not successfully completed our appropriateness test questionnaire, which is required by our regulator.
Articles in this section
- How to downgrade from Professional to Retail client?
- How to resolve a technical issue on Capital.com
- How can I delete my personal information after closing my account?
- How to enable push notifications in the app
- How to change language
- How many phone numbers can I add to my Capital.com account?
- What account types are available?
- How can I get an account statement?
- How can I reopen my account?
- What are swap-free accounts? Do you offer swap-free accounts?