Common reasons include:
- Your uploaded identity and address documents have expired.
- You haven't submitted all the required documents for account verification. You can upload them via our app or website.
App: go to Account - My requests.
Website: click on LIVE or DEMO in the top right corner, then select My requests.
If this doesn't resolve the issue, please reach out to support@capital.com to find out the specific reason and what steps to take for account verification.