A withdrawal may be declined for a variety of reasons.
See the most common reasons below:
|What to do
|Rejected by your payment provider
|You can contact your bank for further clarification. Also, please contact Customer Support to get proper instructions
Requested documents have not been provided (i.e. confirmation of bank card/account ownership, origin of funds, etc.)
Check your email for the document requests and send the required ones to email@example.com
Initiated to a different payment method (i.e., you’ve made a deposit with a card and requested a withdrawal via a bank transfer)
For security reasons, we return funds to the same payment method used at the time of depositing. Request a withdrawal to the same payment method that has been used to make a deposit.
If you wish to withdraw funds to another payment method, you should confirm the ownership of the payment method used to deposit funds.
|You don't have enough funds available for withdrawal and a withdrawal can lead to positions closeout.
|You can close some positions/orders to increase the amount of funds available for withdrawal and try again or initiate a withdrawal for a smaller amount.
The volume limit per transaction exceeded
If you withdraw a larger amount, try to divide it into smaller parts.