A withdrawal can be denied for several reasons.
Here are the most common reasons:
Reason |
What to do |
Rejected by your bank |
Contact your bank for details. Also, reach out to Customer Support for guidance. |
Missing requested documents (e.g., proof of bank card/account ownership, source of funds, etc.) |
Check your email for requests or go to 'My requests' section in the App and upload the necessary document |
Insufficient funds for withdrawal, which may cause positions to close. |
Close some positions/orders to free up funds or request a smaller withdrawal amount. |
Exceeded the transaction volume limit |
If withdrawing a large amount, try splitting it into smaller amounts. |