A withdrawal can be denied for several reasons.
Here are the most common reasons:
| Reason | What to do |
|---|---|
| Rejected by your payment provider | Contact your bank for details. Also, reach out to Customer Support for guidance. |
| Missing requested documents (e.g., proof of bank card/account ownership, source of funds, etc.) | Check your email for requests or go to 'My requests' section in the App and upload the necessary document |
| Insufficient funds for withdrawal, which may cause positions to close. | Close some positions/orders to free up funds or request a smaller withdrawal amount. |
| Exceeded the transaction volume limit | If withdrawing a large amount, try splitting it into smaller amounts. |